Shipping Information

Signature Policy
If you order from us you are representing to us that you are at least 21 years of age and that the person to whom the package(s) is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order passes to you as soon as the package(s) leaves our doors; it is up to you to know the relevant laws in your state.

 

Domestic State Restrictions
Currently, we are NOT shipping to: Arkansas, Delaware, Kentucky, Massachusetts, Mississippi, Montana, New Jersey, Oklahoma, Pennsylvania, Rhode Island, South Dakota, and Utah.

Please note: all shipments to the state of Alabama can only be shipped to licensed ABC stores within the state. Customer is responsible for getting the proper permit from the state to allow wine to be shipped in their name to a local ABC store where the customer can claim the wine. Please note that customer will be responsible for any additional taxes levied by the state that must be paid upon pick-up of the wine

Because of their distance and the unique requirements of delivery, any shipments to Alaska or Hawaii may incur additional shipping charges than those posted on PasosBestWines.com at the time of check-out. If there are additional charges required for a delivery to Alaska or Hawaii, you will be notified by e-mail and will need to confirm the additional charges before the package is released by PasosBestWines.com and shipped out.

UPS and GSO do NOT ship to P.O. Boxes, but do ship to all residential and business addresses. On the whole, business addresses are preferred as there is usually someone over the age of 21 available to receive the package. We recommend whenever possible using a business address as the shipping address for your delivery.

 

UPS and GSO (Golden State Overnight) Shipping Services
PasosBestWines.com uses both UPS and GSO for shipping wines. Upon checkout, we will automatically calculate the best shipping option for you based on your location. GSO ships anywhere within California and select areas in Arizona and Nevada usually overnight, and in refrigerated trucks. Any shipments outside of these parameters will utilize UPS as its shipping carrier. Due to strict state laws and regulations for alcohol shipping, we only have shipping agreements with UPS and GSO and cannot use any other carrier for wine deliveries.

You will have the same ability to track your packages through GSO as you do UPS. Once your order is shipped, you will receive an e-mail from GSO with your shipping and tracking information. You can log into the UPS website here (need link) and the GSO website here (need link) to track the status of your delivery.

 

Shipping & Processing Time
Because of our unique business structure and the location of our PasosBestWines.com warehouse in Paso Robles, we do not carry excess inventory, but instead pick up all wines ordered directly from the winery to ensure they are kept in the best and utmost condition. We pick up wines to be shipped on Mondays and Wednesday and ship out wines on Tuesday and Thursday, unless otherwise noted. Please note this when selecting your choice of shipping method. If you need the wine sooner or later, Please make a note in the shipping comments and we will do our best to accommodate the requests.

A small percentage of items may require a longer acquisition and ship-out time due to wine and/or winery availability. On rare occasions, we may face an unforeseen delay in picking up your wine or shipping your order; in those cases, we will notify you by email as to our best estimate of delivery. All UPS and GSO transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will we be held responsible for any shipping instructions or arrival date estimates given on an order. We will do our best to accommodate the Customer in any way.

For UPS shipments, you can calculate your estimated shipping time using this chart and input 93446 as the “Ship From” zip code. Shipping & handling rates include the cost of cardboard boxes and either cardboard or foam inserts to insulate and protect your wines plus labor and all charges levied by carriers.

 

Delivery Attempt
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If you're expecting a package, but you've missed the first attempt at delivery, you do have options. The UPS InfoNotice® lets you know there was an attempted delivery, but no one age 21 or older was available to sign for and accept the delivery. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. PasosBestWines.com accepts no liability for lost, stolen, or damaged packages received with an adult signature by UPS or GSO, or any lost, stolen, or damaged packages mistakenly or incorrectly delivered by UPS or GSO.

Delivery Options:
Using your InfoNotice, you can reschedule the delivery of your package. Just log on to My UPS and enter your InfoNotice number in the Tracking field on the ups.com home page or the Tracking page. Or call 1-800-PICK-UPS® (1-800-742-5877) and talk to a customer service representative.

With either of these options, you can request that UPS:

  • Hold your package for pickup at a UPS operating facility
  • Deliver your package to another address
  • Deliver your package on a different day
  • Return your package to the sender

A fee may be assessed by UPS or GSO for all delivery change requests except Hold for Pickup and Return to Sender. Your payment card will be billed only upon the redelivery of your package.

Or you can choose to have UPS attempt another delivery. UPS will make up to three delivery attempts. After the third delivery attempt your package may be returned to PasosBestWines.com.

UPS MyChoice Delivery Option:
Sign up for UPS’ free MyChoice service. This is a free service offered by UPS which will allow you to get delivery alerts by e-mail or text message the day before the delivery attempt, as well as let you track, re-route, and reschedule your package deliveries.

Learn more about UPS MyChoice and sign up immediately for this free service.

If you do not reschedule or reroute your shipment, and subsequent attempts are unsuccessful, your order will be returned to PasosBestWines.com. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order. Any additional attempts at shipping the package will result in an additional shipping fee.

 

Insurance
Through our shipping partners, PasosBestWines.com automatically provides a limited amount of insurance for each order placed online at no additional cost to the Customer. Both UPS and GSO insure all deliveries up to $100 of their full retail value. This insurance protects our Customers from any damage or loss their deliveries may undergo during transit.

Customers have the option of purchasing additional insurance on their deliveries at a cost of $2.00 per additional $100 of retail value (e.g. $2.00 for insurance on deliveries of up to $200 retail value, $4.00 for insurance on deliveries of up to $300 retail value, etc.). This optional insurance can be selected during check-out and will automatically calculate the amount of additional insurance required based on the total retail price of the item or items purchased. PasosBestWines.com accepts no liability for non-insured deliveries nor will we reimburse or resend any products in non-insured deliveries above the $100 retail amount for which PasosBestWines.com automatically insures deliveries.  

 

Discounted and One Cent Shipping Offer
PasosBestWines.com features discounted ground shipping on our Wines of the Week and the wines from our Featured Winery of the Month and also at various points during the year during special sales and events. PasosBestWines.com also offers continuous one cent shipping on any mixed or solid 12-bottle case of any wine all year round. All discounted shipping offers are for UPS or GSO Ground shipping only. Non-ground shipping on wine selections or quantities that may qualify for discounted shipping will not be eligible for discounted shipping and will be charged at current rates.

All shipping rates – including discounted shipping – will include a $5.00 handling and materials charge to cover the costs of packaging materials and preparing each shipment for delivery. Discounted shipping does not include any additional packaging materials outside of our standard wine packaging materials, such as our Hot Weather Cold Pack Protection Package; these items are available at an additional charge. All discounted shipping deliveries will be shipped according to our regular schedule of Tuesday and Thursday pick-ups by UPS or GSO. All discounted shipping items will receive only standard shipment insurance up to the first $100 of retail value. Additional insurance is available for these packages, at the current rates mentioned above. Because of the additional costs of shipping, discounted shipping is only available within the 48 contiguous United States and in those states to which we can legally ship wine, as mentioned above. All discounted shipping deliveries requires an adult signature for receipt.

Discounted shipping and one-cent shipping rates are not valid for shipping to Alaska or Hawaii.